👋 Welcome to Technical Support

  • Updated

The trusted, technical expert across the breadth of Amplitude products. Our vision is to meet customer needs with an industry-leading experience that removes blockers to product adoption and drives value realization through timely, expert advice.

A Technical Support Engineer/Specialist provides enterprise-level experience to our customers through our extensive product knowledge of Amplitude. Agents leverage their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. We balance tech expertise with analytical thinking to locate and diagnose problems and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for our customers. 

 

WHAT DO SUPPORT AGENTS HELP WITH?

All paid plans can contact Support in the in-product Digital Customer Success Center. We help with:

  • Best practices on feature use
  • FAQs
  • Troubleshooting unexpected errors
  • Understanding help documentation
  • Escalating and managing bug reports

 

AWARD-WINNING 1:1 SUPPORT

Paid plans can engage with our team of technical experts across the entire suite of Amplitude products to drive adoption.

  • Premium Success - 1 business day 1st reply SLA 
  • Enterprise - 1 business day 1st reply SLA 
  • Growth - 2 business days 1st reply SLA
  • Live Chat Available for Premium Success customers

*Please read more about the Ticket/Email policies in the article linked here.

 

ON-DEMAND CONTENT

Support works with the Amplitude Product team to ensure the most up-to-date information is available at our users’ fingertips.

 

GETTING HELP, MADE EASY

Access needed resources without leaving Amplitude. The Digital Customer Success Center allows users to: